lumipup

Customized products require special handling; we will complete the customization within 5–10 days and ship the item within 24 hours of completion.
You will receive an email with your shipping confirmation when your order has been shipped. Do check your email Junk folders, just in case this email lands there.

Our goal is to get your goods to you as quickly as possible. Once your order (customized/in-stock) is completed, we will immediately hand it over to our logistics partner.

Non-customized products will arrive within 7-15 business days.

Please note that order processing times may be slightly longer during Black Friday and Christmas, so please place your order as early as possible!

We love to work with all businesses - Corporate and Rescue groups alike. If you would like to find out more about being a wholesaler for Personalised Pet or for bulk orders please send us an email at sales@lumipupshop.com with your requirements.

Because personalized items are made to order, we can’t accept returns for a change of mind or an incorrectly selected size. This does not affect your rights regarding items that arrive faulty or differ from your order. Please check the product details and size guide before ordering.

A proper fit is a must for everyone!

Ensure you measure around your pet’s neck (for collars) and girth (for harnesses) then add a two finger space gap for comfort. Our sizing chart will help you get that right fit. When you have your pet's measurements then compare with the size chart for the perfect size.

If for example your pet measures 30 cm around her neck then you add two fingers and it becomes 32 cm therefore a Small or Small Wide collar is suitable because it fits within the adjustable range of 25-35 cm.

For a proper fit, measure your dog's neck with a cloth seamstress tape measure. If you don’t have one on hand you can use a piece of string and then measure the string with a rigid ruler.